Legal
How we handle complaints, and how our introduction arrangements work.
We introduce clients to independent solicitors regulated by the SRA and may receive a fee for doing so. This does not increase what you pay the solicitor beyond their quoted fee, and you are always free to instruct any solicitor you wish. The solicitor is responsible for their own compliance with SRA rules, including transparency on price and service.
If you’re unhappy with our introduction service, contact us at complaints@unregisteredproperty.co.uk. We aim to acknowledge your complaint within 5 working days and to provide a full response within 20 working days.
Complaints about the legal work are handled under the solicitor’s own complaints procedure and, if unresolved, may be taken to the Legal Ombudsman. The solicitor will provide these details.
We recommend having this document reviewed by your own qualified adviser to confirm it meets your obligations under UK GDPR, PECR, and consumer and advertising rules before you rely on it.